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Vale employee smiling in green landscape. She is wearing a green Vale
uniform, goggles, helmet and ear plugs. Visual wave artifact Vale

We are here to improve life and transform the future. And if we want to do this together with society, it is essential that we maintain open and transparent dialogue channels.  

Here you will find all our contact channels. Feel free to choose the one that best suits your needs.

Learn about our Listening Channels in Brazil

Photo of a Vale train with the colors gray, green and yellow, passing over a bridge and green vegetation underneath.

Alô, Ferrovias

Use this channel for issues related to Passenger Trains (insert link to train page) and/or railway emergencies. 

Contacts 

0800 285 7000 
0800 021 9934 (for the hearing impaired) 

Photo of an elderly couple near a train station smiling. The woman is wearing a red shirt, black skirt below the knee, and flip-flops. The man is wearing jeans pants, a white knit sweater, a plaid shirt, flip-flops, and a cap.

Community Relations 

If you live in or are located in an area where Vale operates, you can contact the Community Relations professional in person, online or by phone. 

Contacts 

0800 285 7000
0800 021 9934 (for the hearing impaired)  

A man wears a shirt in a light shade of green. He is smiling and touching some plants that are in front of him.

Reparation Call Center

For issues specifically related to the Brumadinho dam collapse and evacuations.

Contacts 

0800 031 0831 

A man wears a shirt in a light shade of green. He is smiling and touching some plants that are in front of him.

Contact Us

Contact Us was created to receive, by means of an online form, suggestions, compliments, complaints, requests or doubts.
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Want to send a question or consult protocols?

Fill out the form below.
Photo of a woman sitting in an office smiling with a headphone. She has shoulder-length dark hair, bangs to the side, and is wearing a Vale green button-up shirt.

Submit your question or consult your protocol.

In addition to the channels above, Vale also provides an online form for receiving suggestions, compliments, complaints, requests or questions.

We will contact you shortly. Temporarily, responses will be sent by SMS/message sent to the registered cell phone.

People Administrative Services 

Useful Information and Requests 

This is Vale’s channel for its employess, former employees and pensioners. Consult below for orientations about our processes and tools.        
You can count on us! 

Nome Completo:

CPF:
Telefone:
País:
CEP:
Endereço:
Estado:
Cidade:
Tipo:


Funcionário Vale:
Maior de 18 anos:

Nome Completo:

CPF:
Telefone:
País:
CEP:
Endereço:
Estado:
Cidade:
Tipo:


Funcionário Vale:
Maior de 18 anos:

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Do you want to talk to Human Resources? 

How to make a request 

So that we can guide you in the best way, please select one of the options below, indicating your current relationship with Vale. 
Employee 
Former employee 
Pensioner 

Whistleblower Channel

Vale is committed to acting with ethics and integrity, always practicing active listening. That's why we have our Listening Channels.

However, if anyone, inside or outside the company, who wants to report a case of suspicion or ethical misconduct, should use Vale's Whistleblower Channel. The channel is an exclusive tool for this purpose, structured to ensure absolute confidentiality, protecting the anonymity of the whistleblower and preserving the information so that a fair investigation can occur. The Whistleblower Channel guarantees all the conditions for a report to be independently verified. Under no circumstances will there be any breach of confidentiality, intimidation or retaliation against the whistleblower.