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Vale employee smiling in green landscape. She is wearing a green Vale
uniform, goggles, helmet and ear plugs. Visual wave artifact Vale
Photo of a smiling woman sitting on a chair working on a computer in an office with a computer in the background. She has shoulder-length dark hair and is wearing a uniform, a green button-up blouse.
Photographer: Eny Miranda
Photo of a woman sitting on a chair working on a computer in an office with several monitors and screens in the background. She has long dark hair and is wearing a uniform, a green button-up shirt, badge, and face mask.
Photographer: Ricardo Teles

Contact Us 

We are here to improve life and transform the future. And if we want to do this together with society, it is essential that we maintain open and transparent dialogue channels.  

Here you will find all our contact channels. You may also fill out the online Contact Us form.  

Photo of a woman sitting in an office smiling with a headphone. She has shoulder-length dark hair, bangs to the side, and is wearing a Vale green button-up shirt.

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Discover our other channels 

Photo of a Vale train with the colors gray, green and yellow, passing over a bridge and green vegetation underneath.

Alô Ferrovias

Use this channel for issues related to Passenger Trains (insert link to train page) and/or railway emergencies. 

Contacts 

0800 285 7000 
0800 021 9934 (for the hearing impaired) 

Photo of an elderly couple near a train station smiling. The woman is wearing a red shirt, black skirt below the knee, and flip-flops. The man is wearing jeans pants, a white knit sweater, a plaid shirt, flip-flops, and a cap.

Community Relations 

If you live in or are located in an area where Vale operates, you can contact the Community Relations professional in person, online or by phone. 

Contacts 

0800 039 6010
0800 021 9934 (for the hearing impaired)  

A man wears a shirt in a light shade of green. He is smiling and touching some plants that are in front of him.

Reparation

Use this channel to assist people who feel directly or indirectly affected by the Brumadinho dam failure, evacuations and preventive removals carried out in other Territories.  

Contacts 

0800 031 0831