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Vale employee smiling in green landscape. She is wearing a green Vale
uniform, goggles, helmet and ear plugs. Visual wave artifact Vale
A woman and a child in her arms look out the train window and smile at the landscape, composed of vegetation. A woman and a child in her arms look out the train window and smile at the landscape, composed of vegetation.
wo rectangular images separated by a small blank space. The first is an aerial image of a Vale train switching tracks. The second is a photo of the front of the first cabin of Vale freight train.
Photo: Vale's Archive
wo rectangular images separated by a small blank space. The first is an aerial image of a Vale train switching tracks. The second is a photo of the front of the first cabin of Vale freight train.
Photo: Vale's Archive

Every day, tens of thousands of stories pass through our trains

Operating over 2,000 kilometers of railroad network, we operate two passenger trains and one tourist train.
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Passenger service

Alô Ferrovia (toll-free call)

0800 285 7000

Customer service to hearing impaired people

0800 021 9934

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Listening Channels

In addition to Alô Ferrovias, Vale has other channels for listening, with several different means of contact, for sending questions, suggestions, requests, complaints and/or compliments. Access the Fale Conosco page to find what best suits your needs!
Vale employee speaks in a microphone in the cabin of a train. He wears uniform and glasses Vale employee speaks in a microphone in the cabin of a train. He wears uniform and glasses Photo: Vale's Archive
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Vitória-Minas Railroad

Every day, at 7 am, a train departs from Cariacica, in the metropolitan region of Vitória, Espírito Santo, bound for Belo Horizonte, Minas Gerais, arriving around 8:30 pm. At the same time, a train leaves the capital of Minas Gerais at 7 am and ends the trip at 8:30 pm, in Cariacica.

There is also an additional train that runs between Itabira and Nova Era, both in Minas Gerais. On the train, there is a railroad car that works as a snack bar, another for a restaurant, an exclusive car for wheelchair users, air conditioning and on-board service.
Vale train is parked on the platform, and three people with suitcases are boarding.

Fotógrafo: xxxx

Carajás Railroad

The trains of Carajás Railroad (ESC) run on Mondays, Tuesdays, Thursdays, Fridays, Saturdays and Sundays, connecting São Luís, in Maranhão, to Parauapebas, in the southeast of Pará. The first train, on Mondays, Thursdays and Saturdays leaves São Luís at 8 am, arriving in Parauapebas at 11:50 pm.

On Tuesdays, Fridays and Sundays, it leaves Parauapebas at 6 am, arriving in São Luís at 10 pm. On the train, there is a railroad car that works as a snack bar, another for a restaurant, an exclusive car for wheelchair users, air conditioning and on-board service.
Vale train seen from the front, while traveling with the lights on. The surrounding environment is composed of vegetation.

Fotógrafo: xxxx

Vale Tourist Train

How about taking a trip aboard a train that is the result of the revitalization of an old railroad built in 1883? From 2004 to 2006, Vale revitalized the old 18 km long railroad built in 1883, between Ouro Preto and Mariana.

Today, the train consists of 6 passenger railroad cars and keeps the same design as the old one, with wooden interiors. Through its transparent structure, passengers can have a full view of the landscapes along the way in a beautiful journey through time.
In Mariana, you can also visit Loco 201, which is exposed next to the Railroad Station. It was manufactured by Skoda in 1949 and ran at a maximum speed of 60 kilometers per hour (km/h). At Ouro Preto Station, another locomotive is on display: the Brigardier, also known as Máquina 3. Built in Germany and used for military work during the First World War, it was later bought by the Brazilian government and used to transport loads from potteries and quarries.
Two old men look at a bread shop window inside Vale train. One of them holds a cup in his hand. Two old men look at a bread shop window inside Vale train. One of them holds a cup in his hand. Photo: Vale's Archive
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Train boss tips

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Don't forget your ticket

It is essential for a smooth trip! Remember to always keep it with you.
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Have a photo ID

It must be an official document of public faith, in the original format or a certified copy.
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Take care of your bags and luggage

Your personal effects are your responsibility. Identify them and stay tuned.
Several people are waiting for the train to arrive at the Intendente Câmara station. The people are with suitcases and backpacks.

Photo: Vale's Archive

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Are you traveling with children or teenagers?

Children under 12 must present a birth certificate. From 12 years old, it is mandatory to present a photo document (original or certified copy). Young people under the age of 16 must be accompanied by a relative, with proof of documents, or present a judicial authorization.
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Change of date and cancellation of tickets

You can cancel your trip up to six hours before the train departure, with a 5% penalty. Changing the travel date can be done within one year of the ticket purchase date. The fine is 20% of the ticket value and is charged from three hours before the train departure.
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Air Conditionin

We follow rules that determine a standard temperature of 22 degrees for public transport, so don't forget to bring a coat to avoid cold and discomfort.
Image of train seats with passengers seated. There are two people standing, circulating in the corridor. It is also possible to see a TV set and curtains.

Photo: Vale's Archive

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Check the passenger brochure


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Check out our Q&A manual

Check official documents

A family, consisting of a woman, a man and a girl, are seated around a table with two cups on top.   In the background, it is possible to see other people sitting.

Price Table

Check the price list in force for ancillary operations on the Carajás Railroad (EFC) and on the Vitória - Minas Railroad (EFVM)
Passengers with bags and suitcases circulate on the train platform, while the locomotive is parked.

Three-Year Plan

Check the table of the Three-Year Investment Plan*
*In compliance with the provisions of article 4 of Resolution No. 5.443 of October 6, 2017, which establishes the procedures related to the submission of the Three-Year Investment Plan (“PTI”), we present the Estimated Investment Statement – DIP for the next three-year period (2022/2024) and the Statement of Realized Investments - DIR (2020).