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    Get to know our listening channels and talk to us whenever you need to! 

    Our aim is to listen to you! Whether it's a question, suggestion, request or complaint, we want you to feel free to share your impressions with us.  

    We have several listening channels available, each designed for different situations, but all with the same commitment to listening to what you have to say. Find out which one best suits your needs and get in touch! 

    Learn about our Listening Channels in Brazil

    A channel dedicated to those who live in the areas where we operate. We are always ready to listen to you on issues involving community relations, freight trains and passenger trains, whether emergency or not. 

    Contact us: 
    0800 285 7000
    0800 021 9934 (for the hearing impaired)
    www.vale.com/rconline
    Those who live in the areas where we operate also have the option of contacting Vale online via cell phone or computer. You will be able to follow the progress of your complaints and will receive notifications by e-mail. 

    Access now (www.vale.com/rconline).

    You can also share your suggestions, compliments, complaints, requests or clarify your doubts through this channel by filling in an online form. We are here to listen to you and will be in touch shortly. Temporarily, replies will be sent by SMS or message to the cell phone number you have registered. Access now to send your question or follow the progress of your protocol.

    If you have any questions about the Brumadinho dam collapse, please call 0800 031 0831. 

    Whistleblower Channel


    The Vale Whistleblower Channel can be used by anyone, whether inside or outside the company, who wishes to report a suspected or actual violation of our Code of Conduct.

    Access the Whistleblower Channel now.

    Learn about our Listening Channels in Brazil

    Photo of a Vale train with the colors gray, green and yellow, passing over a bridge and green vegetation underneath.

    Alô, Ferrovias

    Use this channel for issues related to Passenger Trains (insert link to train page) and/or railway emergencies. 

    Contacts 

    0800 285 7000 
    0800 021 9934 (for the hearing impaired) 

    Photo of an elderly couple near a train station smiling. The woman is wearing a red shirt, black skirt below the knee, and flip-flops. The man is wearing jeans pants, a white knit sweater, a plaid shirt, flip-flops, and a cap.

    Community Relations 

    If you live in or are located in an area where Vale operates, you can contact the Community Relations professional in person, online or by phone. 

    Contacts 

    0800 285 7000
    0800 021 9934 (for the hearing impaired)  

    A man wears a shirt in a light shade of green. He is smiling and touching some plants that are in front of him.

    Reparation Call Center

    For issues specifically related to the Brumadinho dam collapse and evacuations.

    Contacts 

    0800 031 0831 

    Contact Us

    Contact Us was created to receive, by means of an online form, suggestions, compliments, complaints, requests or doubts.
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    Fale Conosco #DoSeuJeito

    A última Pesquisa de Sustentabilidade realizada pela Vale, revelou que muitas pessoas não conhecem os nossos canais de contato, que são essenciais para a comunicação e atendimento das necessidades das comunidades.

    Por isso, criamos um espaço especializado para que você possa tirar suas dúvidas e consultar todos os nossos canais de contato.

    Want to send a question or consult protocols?

    Fill out the form below.
    Photo of a woman sitting in an office smiling with a headphone. She has shoulder-length dark hair, bangs to the side, and is wearing a Vale green button-up shirt.

    Submit your question or consult your protocol.

    In addition to the channels above, Vale also provides an online form for receiving suggestions, compliments, complaints, requests or questions.

    We will contact you shortly. Temporarily, responses will be sent by SMS/message sent to the registered cell phone.

    People Administrative Services 

    This is Vale’s channel for its employess, former employees and pensioners. Consult below for orientations about our processes and tools.        
    You can count on us! 

    Do you want to talk to Human Resources? 

    We are here to support you at every stage of your journey at Vale. If you have questions about career opportunities, benefits, or any other HR-related issue, we're ready to help.

    Our commitment is to ensure that all employees feel valued and well informed. 

    How to make a request 

    So that we can guide you in the best way, please select one of the options below, indicating your current relationship with Vale. 
    Employee 
    Former employee 
    Pensioner 

    Whistleblower Channel

    Vale is committed to acting with ethics and integrity, always practicing active listening. That's why we have our Listening Channels.

    However, if anyone, inside or outside the company, who wants to report a case of suspicion or ethical misconduct, should use Vale's Whistleblower Channel. The channel is an exclusive tool for this purpose, structured to ensure absolute confidentiality, protecting the anonymity of the whistleblower and preserving the information so that a fair investigation can occur. The Whistleblower Channel guarantees all the conditions for a report to be independently verified. Under no circumstances will there be any breach of confidentiality, intimidation or retaliation against the whistleblower.