Vale’s Health Insurance Scheme
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We are a global company, that practices sustainable mining in the countries where we are present. We exist to improve life and transform the future. Together.
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Iron ore is present in the solutions that transform people's lives, contributing to the evolution of society. Today we are the largest producer of iron ore and nickel in the world, in addition to operating in other segments. Come and discover each product and its curiosities.
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I'm a Supplier (Brazil only)
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Innovation is one of the main pillars for achieving our purpose. We use technology to redesign our ways of working. Learn how.
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Reparation
Reparation
We will never forget Brumadinho. We have learned from our history and we are committed to the full reparation of the communities and people impacted by the dam collapse, in accordance with the signed legal agreement.
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Vale’s Health Insurance Scheme (known as AMS) is one of the benefits offered by the company to employees and their dependents.
The health insurance scheme is registered with the National Health Insurance Regulatory Agency (ANS), registration number 345695.
To access important service information, select one of the options below:
Annual Satisfaction Survey
Between September 15, 2023, to October 16, 2023, AMS held its Annual Customer Satisfaction Survey. The participants answered questions about medical care, service channels and their overall satisfaction with the health insurance scheme. This survey is required by the National Health Insurance Regulatory Agency (ANS) and its methodology is standardized. The agency uses the results to calculate each health insurer’s Overall Health Insurance Performance Rating (IDSS) and to learn about factors related to customer satisfaction.
AMS’ survey was carried out over the phone by polling firm IBRC and audited by FJB Gestão Estratégica e Auditoria.
Service channels
Phone numbers
AMS Ethics and Conduct Office
This is an exclusive relationship channel that gives customers a voice in the management of Vale’s private Health Insurance Scheme. We are always looking for ethical solutions and process improvements. Before contacting the office, customers must first go through the company’s other channels, such as the call center or one of our service branches.
If an issue has not been resolved in another channel, it is possible to contact the AMS Ethics and Conduct Office by clicking on the button below and accessing the “TALK TO US” tool.
Please note that through the Relationship Center, it is possible to obtain information about professionals and hospitals in our network of accredited service providers or consult the list of medications and procedures covered by the health insurance policy at any time of the day. AMS’ customer service channel is available 24/7.
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