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    Photo: Vale's Archive
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    Photo: Vale's Archive

    Every day, tens of thousands of stories pass through our trains

    Operating over 2,000 kilometers of railroad network, we operate two passenger trains and one tourist train.

    We want a Brazil free of human trafficking, don't you? Vale is engaged in this fight. Watch the content about the theme and be aware of possible signs during journeys on our Passenger Trains.

    How does the Passenger train work?

    Vitória-Minas Railroad

    Every day, at 7 am, a train departs from Cariacica, in the metropolitan region of Vitória, Espírito Santo, bound for Belo Horizonte, Minas Gerais, arriving around 8:30 pm. At the same time, a train leaves the capital of Minas Gerais at 7 am and ends the trip at 8:30 pm, in Cariacica.

    There is also an additional train that runs between Itabira and Nova Era, both in Minas Gerais. On the train, there is a railroad car that works as a snack bar, another for a restaurant, an exclusive car for wheelchair users, air conditioning and on-board service.

    Fotógrafo: xxxx

    From Pedro Nolasco to Belo Horizonte
    P001

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    Station Arrival Departure
    Pedro Nolasco (Cariacica)
    07:00
    07:00
    Flexal (Cariacica)
    07:14
    07:15
    Fundão
    		07:59
    08:00
    Aricanga (Ibiraçu)
    08:19
    08:20
    Piraqueaçu (João Neiva)
    08:28
    08:30
    Colatina
    09:29
    09:30
    Itapina (Colatina)
    09:49
    09:50
    Mascarenhas (Baixo Guandu)
    09:59
    10:10
    Baixo Guandu
    10:12
    10:15
    Aimorés
    10:22
    10:25
    Resplendor
    11:05
    11:08
    Crenaque
    11:24
    		11:25
    Conselheiro Pena
    11:42
    11:45
    Barra do Cuieté
    11:59
    12:00
    São Tomé do Rio Doce (Galiléia)
    12:09
    		12:10
    Tumiritinga
    12:19
    12:20
    Gov. Valadares
    13:02
    13:10
    Pedra Corrida
    13:49
    13:50
    Periquito
    13:59
    14:00
    Frederico Sellow (Belo Oriente)
    14:24
    14:25
    Ipaba
    14:39
    14:40
    Intendente Câmara (Ipatinga)
    15:05
    15:10
    Mario Carvalho (Timóteo)
    15:23
    15:25
    Antônio Dias
    15:59
    16:00
    D Drumond (Nova Era)
    16:32
    16:35
    João Monlevade
    17:02
    17:05
    Rio Piracicaba
    17:19
    17:20
    Dois irmãos (Barão de Cocais)
    18:27
    18:30
    Belo Horizonte
    20:30
    20:30

    From Itabira to D. Drumond

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    Station Arrival Departure
    Itabira
    -
    09:00
    D. Drumond (Nova Era)
    09:56
    -

    From  Belo Horizonte to Pedro Nolasco
    P002

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    Station Arrival Departure
    Belo Horizonte
    07:00
    07:00
    Dois irmãos (Barão de Cocais)
    08:32
    08:35
    Rio Piracicaba
    09:34
    09:35
    João Monlevade
    09:52
    09:55
    D Drumond (Nova Era)
    10:22
    10:25
    Antônio Dias
    10:54
    10:55
    Mario Carvalho (Timóteo)
    11:28
    11:30
    Intendente Câmara (Ipatinga)
    11:45
    11:50
    Ipaba
    12:09
    12:10
    Frederico Sellow (Belo Oriente)
    12:29
    12:30
    Periquito
    12:54
    12:55
    Pedra Corrida
    13:09
    13:10
    Gov. Valadares
    13:52
    14:00
    Tumiritinga
    14:44
    14:45
    São Tomé do Rio Doce (Galiléia)
    14:59
    15:00
    Barra do Cuieté 
    15:09
    15:10
    Conselheiro Pena 
    15:27
    15:30
    Crenaque 
    15:49
    15:50
    Resplendor
    16:07
    16:10
    Aimorés 
    16:47
    16:50
    Baixo Guandu 
    16:57
    17:00
    Mascarenhas (Baixo Guandu)
    17:14
    17:15
    Itapina 
    17:29
    17:30
    Colatina
    17:49
    17:50
    Piraqueaçu (João Neiva)
    18:50
    18:51
    Aricanga 
    18:59
    19:00
    Fundão
    19:14
    19:15
    Flexal (Cariacica)
    20:04
    20:05
    Pedro Nolasco (Cariacica)
    20:30
    20:30

    From Itabira to D. Drumond

    Lorem, ipsum.
    Station Arrival Departure
    D. Drumond (Nova Era)
    16:44
    16:45
    Itabira
    17:50
    -

    In addition to an online ticket office, the EFVM passenger train service also has some external points of sale along the railroad, to facilitate your purchases and make your journeys even better. 

    You can buy tickets up to 30 business days before travel at points of sale, at train stations or on the internet. To buy a ticket, you need to present an official photo ID to permit your identification, such as:  

    • a Brazilian national identity card (RG);  

    • a driver’s license;  

    • a photo ID card issued by a professional association (OAB, CREA, etc.);  

    • a work card;  

    • a valid passport;  

    • an ID card issued by a federal or state judicial or legislative body;  

    • a document issued by a ministry or entity reporting to the Presidency of the Republic.  

    Only original documents or authenticated copies are accepted. Payment can be made by cash, debit or credit card. 

    You can pay in cash or by credit card. If you use a credit card, you can pay in up to six monthly instalments. Promotions are advertised here on this website, at train stations and on the trains. 

    Children up to five years of age travel for free, but they must sit on their parent or guardian’s lap. Only one child may travel for free in this way per paying passenger. Children aged six and older pay the full fare. For babies or infants in car seats, you must buy a ticket for an extra seat on the train. 

    You must provide your correct ID details when buying a ticket, as your name needs to be on the ticket. In line with Article 10 of Decree 4,308 of 2014, passengers may be prevented from traveling if their details are inconsistent and there is not enough time to correct them before boarding. 

    Normal Ticket
    – Full fare.
     

    Elderly Person’s Ticket (Decree 9,921 of 2019) – Economy 

    – This is an economy class ticket governed by Law 9,921 of 2019, for passengers aged 60 and older, whose income is lower than two minimum salaries. Two free seats must be available for these people per train. If these seats have already been taken, eligible passengers can buy their ticket at a 50% discount. 


    Disabled Person’s Ticket (Decree 3,691 of 2000)
    - People with disabilities who have a federal government disabled person’s card are eligible for free economy class travel, in accordance with Decree 3,691 of 2000. 

    Low-Income Youth Ticket (Decree 5,063)

    - This is an economy class ticket governed by Decree 5,063 of 2016, for passengers aged between 15 and 29, who belong to a household with monthly income of up to two minimum salaries, are registered with the federal government’s Social Programs Registry (CadÚnico) and have a Youth ID Card issued by the federal government. Two free seats must be available for these people per train. If these seats have already been taken, eligible passengers can buy their ticket at a 50% discount. 

    If people report the wrong age, fail to present the documentation required by law or falsely claim to have special needs in an attempt to buy a ticket designed for disabled people, low-income youth or low-income senior citizens, they will not be allowed to board, their ticket will be cancelled and they will not be eligible for reimbursement, given that such conduct constitutes a crime, according to Article 299 of the Penal Code. 

    Tickets may be acquired no later than one day before the day of travel. You cannot buy a ticket to travel on the same day. 

    Children aged six years and older pay the full fare. Children aged up to five years ride for free, but they must sit on the lap of their parent or guardian. 

    There is a limit of one child traveling for free per paying adult. Please note that even when travel is free, you need to get a ticket from the ticket office. 

    The Elderly People’s Statute mandates the provision of two free seats per train, in economy class, reserved for passengers aged 60 or over (and whose income is no more than two minimum salaries). If these seats have already been taken, eligible passengers can buy their ticket at a 50% discount (valid only for interstate journeys and in economy class). ID and proof of income must be presented, both when buying the ticket and on the day of travel. 
    This is an economy class ticket governed by Decree 5,063 of 2016, for passengers aged between 15 and 29, who belong to a household with monthly income of up to two minimum salaries, are registered with the federal government’s Social Programs Registry (CadÚnico) and have a Youth ID Card issued by the federal government. Two free seats must be available for these people per train. If these seats have already been taken, eligible passengers can buy their ticket at a 50% discount. 

    Find out more
    You can book an excursion for more than 20 people, accompanied by a registered guide, via our excursions channel. Please email excursoes.efvm@vale.com no later than 30 days before the day of travel. 
    The provision of free tickets is guided by the collective employment agreement of the union to which the employee or retiree in question belongs. If you have any questions about the availability and quantity of free tickets, please contact your union or local labor relations area. 

    The online ticket purchase system for the Vitória-Minas Railroad passenger train service allows passengers’ names to be changed on the website (https://tremdepassageiros.vale.com/) up to 24 hours before boarding. If physical tickets have already been issued, you can only change them at a station ticket office. Please note that each ticket states the name of a specific passenger and any discrepancies in personal details on tickets will make it impossible to board. 

    Note: If a message in red text appears at the top of the screen, saying “Tickets already printed out – please go to a ticket office to change your tickets,” you will have to go to a ticket office to change your ticket details, no later than 30 minutes before boarding. 

    Tickets acquired at a train station or point of sale 

    The current ticketholder will have to go together with the new passenger to a ticket office or the current ticketholder must present the new passenger’s ID document to make the change. In order to alter any ticket details, all tickets must be handed in.

    Rescheduling
    You can change your date of travel up to one year after you buy a ticket, no later than one day before the new date. There is a penalty of 20% of the ticket price and it is billed three hours before the train leaves. 

    Cancellation
    In accordance with National Land Transport Regulatory Agency (ANTT) Resolution 5,974 of 2022, cancelations with up to six hours of notice give rise to a 5% penalty. Less than six hours before departure, cancellation is no longer permitted, although it is possible to reschedule to a different travel date, subject to a 20% penalty. 
     
    You can choose from three travel classes when buying a ticket:  

    Executive
    Three seats per row, individual power sockets, reading light, individual audio system, footrest. The seats are wider, more comfortable and can recline more. 

    Economy
    Four seats per row, one power socket for every two seats. 
     

    Railcar for people with disabilities 

    There is an exclusive railcar for people in wheelchairs. 

    If someone falsely claims to use a wheelchair or to be accompanying someone in a wheelchair in order to buy a ticket in the railcar for disabled people, they will not be allowed to board and they will be instructed to go to the ticket office to cancel their ticket and request another one in a different travel class. If such a request is made less than three hours before departure, they will lose the right to reimbursement or rescheduling, given that such conduct constitutes a crime, according to Article 299 of the Penal Code.

    ID card, driver’s license, work card, card issued by a regional work council or valid passport. 

    If your document is stolen or robbed, or you lose it in any other way, we will accept a police incident report containing the details of all lost documents, valid for 30 days. 

    Read the special boarding procedures for foreigners, minors, elderly people and people with disabilities below. 

    Non-Brazilians need to show their passport in order to board. This is the only document accepted, except in the case of passengers from Mercosul member countries. 

    Children younger than 16 must be accompanied by a parent or guardian, and their ID and a document proving their relationship must be presented. 

    When not accompanied by a parent or guardian, minors may only embark if they present authorization from the Child and Youth Protection Court or a notarized letter of authorization from the parents. This letter must specify the full details of the child and anyone accompanying them, the origin and destination of travel, and validity period. Only original documents or authenticated copies will be accepted. 

    Children aged between 12 and 17 may only board if they present photo ID, in accordance with National Land Transport Regulatory Agency (ANTT) Resolution 4,308 of 2014. 

    In line with ANTT resolutions 4,308 of 2014 and 5,974 of 2022, as of November 24, 2015, it is mandatory to issue a ticket for children aged up to five years who are sitting on the lap of their parent or guardian. 

    The aim is to identify all passengers who board the train. This ticket is free of charge! 

    Only one suitcase and one bag for personal use is permitted per passenger. You may not take perishable food on board with you. 

    Passengers are responsible for all their baggage, including while they are taking it from the boarding gate onto the train. 

    The Vitória-Minas Railroad’s passenger trains have an exclusive railcar for people in wheelchairs and those accompanying them, as well as two free seats. Economy class cars have a seat suitable for people with limited mobility, obese people and pregnant women. 

    When you purchase a ticket, you can fill out a space to indicate any specific needs you may have. This will help the onboard team better serve you.  

    No, and smoking is not permitted on board. 

    Passengers may not take any animals on board, except guide dogs. 

    Guide dogs travel for free, alongside their owner and under their control, in the front row. Guide dogs must be equipped with a harness, though a muzzle is not necessary. They must have an ID card and ID tag issued by a guide dog training center or independent instructor, containing the following information: 

    In the case of an ID card: 

    1. Name of user and guide dog; 
    2. Name of training center or independent instructor; 
    3. Corporate taxpayer identification number (CNPJ) of center or company responsible for training or individual taxpayer number (CPF) of independent instructor; 
    4. Photo of user and guide dog. 

    In the case of an ID tag: 

    1. Name of user and guide dog; 
    2. Name of training center or independent instructor; 
    3. Corporate taxpayer identification number (CNPJ) of training center or individual taxpayer number (CPF) of independent instructor. 

    Mandatory items: 

    - Up-to-date vaccination card, proving that a multi-vaccine and anti-rabies vaccine have been administered, signed by a registered vet. 

    - The dog’s equipment, consisting of a collar, leash and harness with a strap. 

    - The ID tag must be worn around the guide dog’s neck.

    To find out what times passenger trains will pass through your local station, Vale runs an exclusive passenger train helpline: 0800 285 7000. Select your nearest station and buy your ticket now, which will allow you to enjoy beautiful landscapes and experience new stories. 

    Passengers should arrive at the station at least 30 minutes before the scheduled departure time to avoid any problems. 

    Children younger than 16 must be accompanied by a parent or guardian, and their ID and a document proving their relationship must be presented. 

    When not accompanied by a parent or guardian, minors may only embark if they present authorization from the Child and Youth Protection Court. Only original documents or authenticated copies will be accepted. 

    Children aged between 12 and 17 may only board if they present photo ID, in accordance with National Land Transport Regulatory Agency (ANTT) Resolution 4,308 of 2014. 

    Children up to five years of age travel for free, but they must sit on their parent or legal guardian’s lap. Children aged six and older pay the full fare. 

    You can take a baby in a car seat onto the train with you, provided it fits on a train seat. In this case, as the baby won’t be transported on your lap, you need to buy a ticket for them. 

    In line with ANTT resolutions 4,308 of 2014 and 5,974 of 2022, as of November 24, 2015, it is mandatory to issue a ticket for children aged up to five years who are sitting on the lap of their parent or guardian. The aim is to identify all passengers who board the train. This ticket is free of charge! 

    The Elderly People’s Statute mandates the provision of two free seats per train, in economy class, reserved for passengers aged 60 or over (and whose income is no more than two minimum salaries). If these seats have already been taken, eligible passengers can buy their ticket at a 50% discount (valid only for interstate journeys and in economy class). ID and proof of income must be presented. 

    The following documents are accepted as proof of income, as established in Decree 9,921 of 2019: 

    I – Work and Social Security Card, containing up-to-date annotations; 

    II – Pay slip or another document issued by employer; 

    III – Proof of contributions to National Social Security Institute (INSS); 

    IV – Benefit payment statement or declaration issued by INSS or another public or private sector pension scheme (only valid up to 90 days after date of issue); 

    V – Document or card issued by state or municipal social welfare secretariat or a similar institution. 

    The Vitória-Minas Railroad’s passenger trains have an exclusive railcar for people in wheelchairs and those accompanying them, as well as two free seats. Economy class cars have a seat suitable for people with limited mobility, obese people and pregnant women. 
    People with hearing impairments also have a special passenger train communications channel. Call 0800 021 9934 to find out specific information about procedures. 

    The trains have a dining car and buffet car. There is also a food and drink trolley service. In the dining car, you can order items from the onboard menu. 

    You can order a meal from a trolley service attendant directly from your seat, but you may choose to eat it in the dining car once you receive it, if you prefer. 

    The buffet car sells ready-to-eat items, such as water, coffee, juices, soft drinks and candies.
    The dining car sells items such as hamburgers, pizzas, sausage sandwiches, fried snacks and cheese breads, as well as drinks.

    Trolleys also circulate through the economy and executive class railcars, letting passengers buy food and drink from the comfort of their seat. You can buy drinks, fried snacks, cookies and other items from the menu, as well as order lunch or dinner (in a take-out box). Lunch is served as of 10:30 am.
    Trolleys circulate through the economy and executive class railcars, letting passengers buy food and drink from the comfort of their seat. You can buy drinks, fried snacks, cookies and other items from the menu, as well as order lunch or dinner (in a take-out box). Lunch is served as of 10:30 am. 
    You can pay in cash or using PicPay, PIX, debit card or credit card (providing there is a 3G or 4G phone signal). 
    No, you cannot. Alcoholic drinks or toxic substances may not be consumed on the train or in stations. 

    If you have any queries, suggestions or complaints about the Vitória-Minas Railroad’s passenger train service, you can call our exclusive “Alô Ferroviais” train helpline on 0800 285 7000. 

    It’s a 24/7 direct community communications channel and calls are free. Among other things, you can find out the arrival and departure times of trains. 

    The passenger train service also has a communications channel for people with hearing impairments: 0800 021 9934. 

    Carajás Railroad

    The trains of Carajás Railroad (ESC) run on Mondays, Tuesdays, Thursdays, Fridays, Saturdays and Sundays, connecting São Luís, in Maranhão, to Parauapebas, in the southeast of Pará. 

    The train leaves São Luís on Mondays, Thursdays and Saturdays at 8 a.m., boarding ends at 7:50. Arrival in Parauapebas is scheduled for 23:50. On Tuesdays, Fridays and Sundays, the train leaves Parauapebas at 6am, boarding ends at 05h55. Arrival in São Luís is scheduled for 22:00.

    We recommend arriving half an hour before boarding time at all stations. On the train, there is a car that functions as a snack bar, another as a restaurant, a car exclusively for wheelchair users, air conditioning and on-board service.

    Fotógrafo: xxxx

    Low Income Youth 
     
    Section IX

    Right to Territory and Mobility     

    Article 32. In the interstate public transport system, the following shall be observed, under the terms of specific legislation:   

    I - the reservation of two (2) free spaces per vehicle for low-income youth;

    II - the reservation of two (2) spaces per vehicle with a discount of at least fifty percent (50%) on the ticket price, for low-income youngsters, to be used after the spaces provided for in item I are exhausted.

    DECREE No. 8.537, OF OCTOBER 5, 2015 

    Section II

    Reservation of parking spaces for low-income youth in vehicles of the interstate public transport system     

    Article 13. As defined in article 32 of Law No. 12,852, of August 5, 2013 , low-income youngsters will be reserved two free spaces on each vehicle, railroad train or vessel of the conventional interstate passenger transport service, and two spaces with a discount of fifty percent, at least, of the ticket price, to be used after the free places are exhausted. 

    § 1 For the purposes of the provisions of the head provision, the following are included in the condition of conventional transport service:

    I - interstate passenger road transport services, provided in a vehicle with basic characteristics, with or without toilets, on regular lines;

    II - interstate passenger railroad transport services, on regular lines; and

    III - interstate waterway transport services, open to the public, carried out in rivers, lakes, lagoons and bays, which operate regular lines, including crossings.

    § 2 In order to make use of the free spaces or with a fifty percent discount provided for in the head provision, the beneficiary shall request a single travel ticket for the youngster, at the carrier's points of sale, at least three hours in advance of the departure time, from the starting point of the transport service line, and may request the issuance of the round trip ticket, observing the ticket sales procedures.

    § 3 In the existence of sections, at the section points duly authorized for boarding passengers, the reservation of seats shall be available until the time defined for the starting point of the line, as provided for in § 2. 

    § 4 After the period set forth in § 2, if the reserved seats have not been granted the benefit referred to in this Decree, the companies providing the services may offer them for sale. 

    § 5 While the tickets for the seats referred to in § 4 are not sold, they will continue to be available for free and half-fare benefits.

    § 6 The youngster shall appear at the boarding terminal up to thirty minutes before the scheduled time for the start of the trip, under penalty of losing the benefit.

    § 7 The youngster’s travel ticket is nominal and non-transferable and shall contain a reference to the benefit obtained, whether free of charge or a fifty percent discount on the ticket price.

    Article 14. When requesting the youngster travel ticket, the interested party shall present the Youth Identity Card accompanied by an identification document with a photo issued by a public body and valid throughout the national territory. 

    Sole paragraph. When the benefit is not granted, the companies providing transport services shall issue to the applicant a document that will indicate the date, time, place and reason for refusal. 

    Article 15. The beneficiary cannot make a reservation at more than one time for the same day and same destination or for times and days when the trip proves to be impracticable and characterizes the domain of seat reservation, to the detriment of other beneficiaries. 

    Article 16. The youngster's travel ticket will be issued by the company providing the service, in compliance with tax legislation and ANTT and Antaq regulations. 

    Sole paragraph. Companies providing transport services shall inform ANTT and Antaq of the movement of users entitled to the benefit, per section and per status, at the frequency and in the manner defined by these Bodies in regulation. 

    Article 17. The low-income youngster holding the benefit referred to in article 13 will have ensured the same rights guaranteed to other passengers. 

    Sole paragraph. Fees for the use of terminals, tolls and food expenses are not included in the benefit. 

    Article 18. Low-income youngsters are subject to passenger identification procedures when presenting for boarding, in accordance with the defined by ANTT and Antaq. 

    Article 19. In addition to the benefits provided for in article 13, companies providing transport services are entitled to grant low-income youngster a minimum discount of fifty percent of the ticket price for the other available seats on the vehicle, railroad convoy or vessel of the interstate passenger transport service. 

    Article 20. The companies providing transport services will make available at all points of sale of tickets, whether physical or virtual, a copy of article 32 of Law No. 12,852, of 2013 , and this Decree. 

    Article 21. The benefit referred to in article 13 will be addressed in a specific resolution by ANTT and Antaq, ensuring the availability of a report on free vacancies and discounted vacancies granted. 
    Besides an online ticket office, the EFC Passenger Train service also has some external points of sale along the railroad, to facilitate your purchases and make your journeys even better.

    You can buy tickets up to 45 days before travel, at points of sale or on the internet. To buy a ticket, you need to present official photo ID to permit your identification, such as:
     
    • a national identity card,
    • a driver’s license,
    • a photo ID card issued by a professional association (OAB, CREA, etc.),
    • a work card,
    • a valid passport,
    • an ID card issued by a federal or state judicial or legislative body, or
    • a document issued by a ministry or entity reporting to the Presidency of the Republic. Only original documents or authenticated copies are accepted.

    You can pay in cash (onboard the Passenger Train) or by credit card (at a point of sale or on the internet).

    Children up to five years of age travel for free, but they must sit on their parent or guardian’s lap. Only one child may travel for free in this way per paying passenger.

    Children aged between 6 and 11 pay a lower fare, depending on the destination. Children aged 12 and older pay the full fare.

    You must provide your correct ID details when buying a ticket. In line with Resolution 5,974 of 2022, passengers may be prevented from traveling if their details are inconsistent and there is not enough time to correct them before boarding.
    Normal Ticket
    – Full fare.

    Elderly Person’s Ticket (Resolution 2,030 of 2007) – Economy
    – This is an economy class ticket for passengers aged 60 and older, whose income is up to two minimum salaries. Two free seats must be available for these people per train. If these seats have already been taken, eligible passengers can buy their ticket at a 50% discount.

    Disabled Person’s Ticket (Decree 3,691 of 2000)
    - People with disabilities who have a federal government disabled person’s card are eligible for free economy class travel, in accordance with Decree 3,691 of 2000.

    Low-Income Youth Ticket (Decree 5,063)
    - This is an economy class ticket governed by Decree 5,063 of 2016, for passengers aged between 15 and 29, who belong to a household with monthly income of up to two minimum salaries, are registered with the federal government’s Social Programs Registry (CadÚnico) and have a Youth ID Card issued by the federal government. Two free seats must be available for these people per train. If these seats have already been taken, eligible passengers can buy their ticket at a 50% discount.

    If people report the wrong age, fail to present the documentation required by law or falsely claim to have special needs in an attempt to buy a ticket designed for disabled people, low-income youth or low-income senior citizens, they will not be allowed to board, their ticket will be cancelled and they will not be eligible for reimbursement, given that such conduct constitutes a crime, according to article 299 of the Penal Code.
    Yes, provided there are seats available. However, you can buy tickets up to 45 days before travel and we recommend securing your ticket in advance.
    Children up to five years of age travel for free, but they must sit on their parent or guardian’s lap. Only one child may travel for free in this way per paying passenger.

    Children aged between 6 and 11 pay a lower fare, depending on the destination.

    Children aged 12 and older pay the full fare.
    The Elderly People’s Statute mandates the provision of two free seats per train, in economy class, reserved for passengers aged 60 or over (and whose income is no more than two minimum salaries). If these seats have already been taken, eligible passengers can buy their ticket at a 50% discount (valid only for interstate journeys and in economy class). ID and proof of income must be presented, both when buying the ticket and on the day of travel.
    This is an economy class ticket governed by Decree 5,063 of 2016, for passengers aged between 15 and 29, who belong to a household with monthly income of up to two minimum salaries, are registered with the federal government’s Social Programs Registry (CadÚnico) and have a Youth ID Card issued by the federal government. Two free seats must be available for these people per train. If these seats have already been taken, two more eligible passengers can buy their ticket at a 50% discount.

    Find out more
    The provision of free tickets is guided by the collective employment agreement of the union to which the employee or retiree in question belongs. If you have any questions about the availability and quantity of free tickets, please contact your union or local labor relations area.
    To transfer your ticket to someone else, you will have to go to a Vale ticket office or may lend your original ID document to the new passenger to make the change. In order to alter any ticket details, all old tickets must be handed in.
    Rescheduling
    You can change your date of travel by up to one year, no later than one day before the new date. There is a penalty of 20% of the ticket price and it is billed three hours before the train leaves.

    Cancellation
    In accordance with National Land Transport Regulatory Agency (ANTT) Resolution 5,974 of 2022, cancelations with up to six hours of notice give rise to a 5% penalty. Less than six hours before departure, cancellation is no longer permitted, although it is possible to reschedule to a different travel date, subject to a 20% penalty.
     
    You can choose from two travel classes:

    Executive
    Three seats per row, individual power sockets, reading light, individual audio system, footrest. The seats are wider, more comfortable and can recline more.

    Economy
    Four seats per row, one power socket for every two seats. The seats can recline a little.
    ID card, driver’s license, work card, card issued by a regional work council or valid passport.

    Digital documents accepted: Digital driver’s license or voter registration card. (A screenshot or photo is not legally valid. You need to access the official system to be valid).

    You won’t be allowed to board if you do not resemble the photo on your ID or if your documents have been tampered with.

    Passengers aged 18 years or older will not be allowed to board if the photo on their official ID is that of a child or young teenager.

    If your document is stolen or robbed, or you lose it in any other way, we will accept a police incident report containing the details of all lost documents, valid for 30 days.

    Non-Brazilians need to show their passport in order to board. This is the only document accepted, except in the case of passengers from Mercosul member countries.

    Read the special boarding procedures for minors, elderly people and people with disabilities below.
    Children younger than 16 must be accompanied by a parent or guardian, and their ID and a document proving their relationship must be presented.

    When not accompanied by a parent or guardian, minors may only embark if they present authorization from the Child and Youth Protection Court or a notarized letter of authorization from the parents. This letter must specify the full details of the child and anyone accompanying them, the origin and destination of travel, and validity period. Only original documents or authenticated copies will be accepted.

    Children aged between 12 and 17 may only board if they present photo ID, in accordance with National Land Transport Regulatory Agency (ANTT) Resolution 5,974 of 2022.
    Two bags per passenger will be allowed, up to a weight limit of 35 kg, sized according to the space available on the Train.

    You may not take perishable products onto the Train, apart from food for consumption during the trip.

    Any items carried by passengers must not harm the comfort and safety of other passengers and train operations due to their nature or size.

    Electronic products must be accompanied by a tax invoice.

    Please pay attention to your belongings while traveling. It is your responsibility to look after them and make sure you have them with you when you disembark.
    The Passenger Train have an exclusive railcar for people in wheelchairs and those accompanying them, as well as two free seats. Economy class cars have a seat suitable for people with limited mobility, obese people and pregnant women.
     
    No and smoking is not permitted on the Train, in the stations and at stops.
    Small animals (up to 10kg and 35cm withers) are allowed in a rigid crate that allows them to stand up, turn around and lie down in it. A vaccination card and health certificate from a veterinarian (valid for 10 days) are required. One domestic animal per passenger and transported via the Passenger Train Baggage Service.
     
    Guide dogs are the only animals allowed to stay next to their owner throughout the entire journey.

    Guide dogs travel for free, alongside their owner and under their control, in the front row. Guide dogs must be equipped with a harness, though a muzzle is not necessary. They must have an ID card and ID tag issued by a guide dog training center or independent instructor, containing the following information:

    ID card:

    1. Name of user and guide dog;

    2. Name of training center or independent instructor;

    3. Corporate taxpayer identification number (CNPJ) of center or company responsible for training or individual taxpayer number (CPF) of independent instructor;

    4. Photo of user and guide dog.

    ID tag:

    1. Name of user and guide dog;

    2. Name of training center or independent instructor;

    3. Corporate taxpayer identification number (CNPJ) of training center or individual taxpayer number (CPF) of independent instructor.

    Mandatory items:

    - Up-to-date vaccination card, proving that multi-vaccine and anti-rabies vaccines have been administered, signed by a registered vet.

    - The dog’s equipment, consisting of a collar, leash and harness with a strap.

    - The ID tag must be worn around the guide dog’s neck.
    To find out what times the Passenger Train will pass through your local station, Vale runs an exclusive Passenger Train helpline: 0800 285 7000. Select your nearest station and buy your ticket now.

    Passengers should arrive at the station at least 30 minutes before the scheduled departure time to avoid any problems.

    At São Luís and Parauapebas stations, boarding ends 10 minutes before the train departs.
    Children younger than 16 must be accompanied by a parent or guardian.

    When not accompanied by a parent or guardian, minors may only embark if they present authorization from the Child and Youth Protection Court. Only original documents or authenticated copies will be accepted.

    0 to 11 years: Birth certificate or declaration of live birth (within 30 days). 

    12 years and over: Official photo ID (original or authenticated copy) is required (national identity card, work card, passport, driver’s license or any other photo ID valid in Brazil). Digital documents accepted: Digital driver’s license or voter registration card.

    Children accompanied by uncles, aunts or grandparents:

    In the case of children up to 12 years old, you must show their birth certificate and official photo ID of their parent or guardian, allowing you to prove that you are the child’s grandparent, uncle or aunt (with the same surname, without any alterations).

    In the case of children aged between 12 and 16, you must show their official photo ID or birth certificate, as well as official photo ID of their parent or guardian, allowing you to prove that you are the child’s grandparent, uncle or aunt (with the same surname, without any alterations).

    Children up to five years of age travel for free, but they must sit on their parent or guardian’s lap. Only one child may travel for free in this way per paying passenger. Children aged between 6 and 11 pay a lower fare, depending on the destination. Children aged 12 and older pay the full fare.

    You can take a baby in a car seat onto the Train with you, provided it fits on a Train seat. In this case, as the baby won’t be transported on your lap, you need to buy a ticket for them.
    The Elderly People’s Statute mandates the provision of two free seats per Train, in economy class, reserved for passengers aged 60 or over (and whose income is no more than two minimum salaries). If these seats have already been taken, eligible passengers can buy their ticket at a 50% discount (valid only for interstate journeys and in economy class). ID and proof of income must be presented.

    The following documents are accepted as proof of income, as established in Decree 5,934 of October 18, 2006:

    I – Work and Social Security Card, containing up-to-date annotations;
    II – Pay slip or another document issued by employer;
    III – Proof of contributions to National Social Security Institute (INSS);
    IV – Benefit payment statement or declaration issued by INSS or another public or private sector pension scheme (only valid up to 90 days after date of issue);
    V – Document or card issued by state or municipal social welfare secretary or a similar institution.

     
    The Passenger Train has an exclusive car for passengers with disabilities and their respective accompanying persons. In the economy class, there is a seat available for people with reduced mobility, the obese, and pregnant women.
    People with hearing impairments also have a special Passenger Train communications channel. Call 0800 021 9934 to find out specific information about procedures.
    For questions, suggestions, or complaints about the Passenger Train you have an exclusive number: 0800 285 7000. 

    Alô Ferrovias is a direct channel with the community that works 24 hours a day, 7 days a week. On this same telephone it is possible to find out the Train's arrival and departure times. The call is free.

    The Passenger Train also has a communication channel for the hearing impaired: 0800 021 9934.
    The Train have a dining car and buffet car. There is also a food and drink trolley service.

    Only cash payments are accepted onboard the Train.
    No, you cannot. Alcoholic drinks or toxic substances may not be consumed on the Train, in the stations and at stops.
    The buffet car sells ready-to-eat items, such as water, coffee, juices, soft drinks and candies.
    The dining car sells items such as hamburgers, pizzas, sausage sandwiches, fried snacks and cheese breads, as well as drinks.

    Trolleys also circulate through the economy and executive class railcars, letting passengers buy food and drink from the comfort of their seat. You can buy drinks, fried snacks, cookies and other items from the menu, as well as order lunch or dinner (in a take-out box). Lunch is served as of 10:30 am.
    Yes, all railcars are air conditioned, keeping them at a comfortable temperature of 23 degrees Celsius. We always keep the damper open, thereby bringing in fresh air all the time.

    We advise you to bring a sweater with you to make you more comfortable.
    Yes, we have a Lost and Found service. All objects that are found on the Train and in stations are sent to this sector.

    If you find an object on the Train, kindly hand it over to the onboard staff. If you find an object at a station, please hand it in at the ticket office.
    Our stations have parking spaces for picking up and dropping off passengers, but we are not responsible for the security of vehicles.
    All of the restrooms on the Train, both male and female, have baby changing facilities for the customer's comfort.
    No, gambling-related games such as dominoes and cards are not allowed.
    Yes, as long as you use headphones so that other passengers are not disturbed.
    No, you cannot climb on top of the seats and place suitcases and packages in the aisles, nor can you sit on the arms of the seats and put your knee on them.
    As a security measure, only ticket holders are allowed to access the boarding platforms. Please note that our onboard teams are ready to help all passengers, prioritizing the elderly, pregnant women, breastfeeding mothers and people with disabilities.

    Temporarily suspended

    Vale Tourist Train

    How about taking a trip aboard a train that is the result of the revitalization of an old railroad built in 1883?

    From 2004 to 2006, Vale revitalized the old 18 km long railroad built in 1883, between Ouro Preto and Mariana. Today, the train consists of 6 passenger railroad cars and keeps the same design as the old one, with wooden interiors. Through its transparent structure, passengers can have a full view of the landscapes along the way in a beautiful journey through time. 

    In Mariana, you can also visit Loco 201, which is exposed next to the Railroad Station. It was manufactured by Skoda in 1949 and ran at a maximum speed of 60 kilometers per hour (km/h). 

    At Ouro Preto Station, another locomotive is on display: the Brigardier, also known as Máquina 3. Built in Germany and used for military work during the First World War, it was later bought by the Brazilian government and used to transport loads from potteries and quarries. 

    Fotógrafo: xxxx

    Train boss tips

    Don't forget your ticket

    It is essential for a smooth trip! Remember to always keep it with you.

    Have a photo ID

    It must be an official document of public faith, in the original format or a certified copy.

    Take care of your bags and luggage

    Your personal effects are your responsibility. Identify them and stay tuned.

    Photo: Vale's Archive

    Are you traveling with children or teenagers?

    From 0 to 11 years old: birth certificate or declaration of live birth (within 30 days). 

    From 12 years of age and above: it is mandatory to present an official document with photo.

    Minors between 12 and 16 years old: must also present a birth certificate if traveling with uncles and/or grandparents.

    Those responsible must prove family relationship with the minor where the last names of those responsible on the documents presented are identical and without alterations. 

    All documentation must be originals or certified copies. Digital documents such as digital CNH and voting cards are also accepted.

    Change of date and cancellation of tickets

    You can cancel your trip up to six hours before the train departure, with a 5% penalty. Changing the travel date can be done within one year of the ticket purchase date. The fine is 20% of the ticket value and is charged from three hours before the train departure.

    Air Conditionin

    We follow rules that determine a standard temperature of 23 degrees for public transport, so don't forget to bring a coat to avoid cold and discomfort.

    Photo: Vale's Archive

    Passenger service

    Alô Vale (toll-free call)

    0800 285 7000

    Customer service to hearing impaired people

    0800 021 9934

    Listening Channels

    In addition to Alô Vale, Vale has other channels for listening, with several different means of contact, for sending questions, suggestions, requests, complaints and/or compliments. Access the Contact Us page to find what best suits your needs!

    Check official documents

    Price Table

    Check the price list in force for ancillary operations on the Carajás Railroad (EFC) and on the Vitória - Minas Railroad (EFVM)

    Three-Year Plan

    Check the table of the Three-Year Investment Plan*
    *In compliance with the provisions of article 4 of Resolution No. 5.443 of October 6, 2017, which establishes the procedures related to the submission of the Three-Year Investment Plan (“PTI”), we present the Estimated Investment Statement – DIP for the next three-year period (2022/2024) and the Statement of Realized Investments - DIR (2020).